Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.Last updated: October 8, 2026
1. Introduction
Kanvo, Inc. ("Kanvo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to the colle…
2. Information We Collect
This section used to list categories Kanvo has never collected — a billing address, government-issued identification, bank account details, a payment history. None of that was ever true; it was a template, and it made the product look like one that runs identity checks on people. A notice that overstates what is held…
3. How We Collect Information
We collect information through various methods: Directly from You: • When you create an account or register for services • When you complete transactions or submit forms • When you contact our customer support • When you respond to surveys or promotions Automatically: • Through cookies and similar tracking technologie…
4. How We Use Your Information
We use the information we collect for various purposes: Service Delivery: • To create and manage your account • To process transactions and payments • To provide customer support and respond to inquiries • To send service-related notifications Improvement and Development: • To analyze usage patterns and improve our Se…
5. Information Sharing and Disclosure
We may share your information in the following circumstances: Service Providers: We share information with third-party vendors who process data on our behalf. These are the ones that receive your message content, your files or your voice, and what each is used for: • Supabase — Application database, authentication, fi…
6. AI and Automated Processing
Kanvo uses AI to draft replies, summarise threads, transcribe audio and answer questions about your messages. This means message content leaves our infrastructure and reaches a model provider. What is sent, and when: • When you ask the assistant something, the messages and thread history relevant to your question are…
7. Data Retention
Art. 13(2)(a) asks for the period, or the criteria that decide it. This section used to say periods "vary based on the type of data", which is not either of those things. Here they are. • Your profile, settings, devices, connected platforms, attestations, billing and audit log. Until you delete the account. The live c…
8. Data Security
We implement robust security measures to protect your information: Ordinary conversations on Kanvo are not end-to-end encrypted. You should know that before you decide what to say in one. Messages in an ordinary conversation are readable by the platform, which is what makes them searchable, summarisable and producible…
9. Your Privacy Rights
Depending on your location, you may have the following rights: Access: Request a copy of the personal information we hold about you. Correction: Request correction of inaccurate or incomplete information. Deletion: Request deletion of your personal information, subject to legal exceptions. Portability: Request your da…
9a. Marketing Email
The Kanvo newsletter is separate from your account, and separate from the notifications your account sends you. Joining it requires confirmation: entering an address on kanvo.ai sends that address one email with a link, and nothing is added to the list unless somebody clicks it. This is why an address cannot be signed…
9b. Text Messages (SMS)
A Kanvo account can hold a phone number of its own that people can text. If you text one of those numbers, or the account that holds it replies to you, we process your phone number and the messages so they can be delivered. Our messaging provider, Twilio, carries them on our behalf and may not use them for its own pur…
9c. Personal Accounts You Link
If you link one of your own accounts on another service — WhatsApp, Signal, Instagram, Messenger, Telegram, Discord, Slack, Google Messages, LinkedIn or X — Kanvo's bridge server signs in to it as you and keeps that session for as long as the account stays linked. The server is operated by Kanvo and hosted by DigitalO…
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience: Essential Cookies: Required for the Services to function properly. These cannot be disabled. Analytics: A random session identifier, the pages you visit, the referrer, your browser's user agent and a hash of your IP address, recorded in Kanvo's own da…
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place: • Standard Contractual Clauses approved by relevant authorities — the European Commission's 2021/914 clauses, incorporated into our Data Processing Addendum at kanvo.ai/dpa, with the UK…
12. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collect…
13. Third-Party Links and Services
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our Services and does not cover third-party practices.